* Important. Make sure you have consulted the conditions of insurability.
If you are the Applicant or the Client, here is the procedure for reporting an event, or making a claim or complaint. You must report from your Customer Portal, under the event tab, and answer the questions.
We do not accept any event taking or complaint by telephone or email.
If you want a follow-up, the Client Portal is your communication link.
You can also complete the complaint and event form. If you are a customer you will be redirected to the Portal.
We only accept requests received through the Portal and, for non-customers, via the form.
For the sake of efficiency and compliance, our employees cannot accept requests by telephone; you will be referred to the Client Portal and, where applicable, to the form available on our website.
In the event of a problem or for any other request, you can contact us at the email address: firstname.lastname@example.org. An acknowledgment of receipt will be sent to you within 10 working days.
Fill out this claim and event form to share the situation with us.